Terms of service

Last updated: 24 September 2026.

These terms explain how you may use the Swisseria website and its online services. “Swisseria”, “we” and “us” mean the legal operator named in the contact section. Purchases are also governed by our terms of sale, shipping policy and return policy.

1. Scope and relationship to purchase terms

These terms apply when you browse the site, use an account, contact us or use website features. Our terms of sale provide the specific contract information for buying goods. The shipping and return policies explain the related delivery and after-sales processes.

Read the information relevant to the action you are taking. General website-use terms do not override a specific purchase commitment or a mandatory consumer right. If information on the website appears inconsistent, contact us so we can clarify it before you rely on it.

2. Using the website

Use the website lawfully and provide accurate information when submitting forms or orders. You must not impersonate another person, use someone else's payment details without authority, or interfere with another customer's access.

Do not introduce malicious software, attempt unauthorised access to accounts or systems, or use the site to distribute unlawful, threatening or fraudulent material. You may use normal browser and accessibility features to view the shop and retain information relevant to your own purchase.

3. Accounts and security

If you use a customer account, protect access to your email account and any sign-in credentials. Keep account information current and contact us if you believe an account or order has been used without permission.

We may take proportionate action to protect the store where there is evidence of misuse or a security problem, including restricting affected functionality. Such action does not remove rights relating to a paid order, a refund owed or access to personal data under applicable law.

Our support team will not ask you to disclose your full payment-card details, account password or a payment authentication code by email or WhatsApp.

4. Product information and website content

Product pages describe the particular goods and available options. Check the relevant measurements, capacity, compatibility and operating information before buying. Images and screen colours may vary in appearance, but goods must still correspond to the contractual description.

We aim to keep prices, availability and descriptive information accurate. If we identify an error affecting an order, we will contact you and handle it in accordance with the terms of sale and applicable consumer law. An error clause does not give us an unrestricted right to change an accepted purchase.

General guidance about watch storage or winding is not a substitute for the instructions for your watch or the purchased product. Contact us where you need product-specific clarification.

5. Orders and payment services

Orders are placed through checkout and are subject to our terms of sale. Before submitting, review the item, delivery address, payment method and total. Standard UK delivery is free; delivery estimates and address restrictions are explained in the shipping policy.

Payment services such as PayPal and Klarna may have separate terms, authentication steps and eligibility requirements. Those terms govern the provider's service, while Swisseria remains responsible for its obligations as seller. Using a payment provider does not replace your consumer rights against us.

6. Intellectual property

Website text, layouts, logos and other content may be protected by copyright, trade marks and related rights belonging to us or the relevant rights holders. You may view the site, print or save information for personal use and keep copies relating to your own orders.

Except where allowed by law or by permission, do not reproduce substantial website content commercially or use branding in a way that falsely suggests an affiliation or endorsement. Nothing in these terms prevents a lawful quotation, genuine product discussion or the exercise of a statutory right.

7. Messages, feedback and submitted material

When you send a support message, product question or feedback, provide information relevant to the request and ensure you are entitled to share any attachments. Avoid sending unnecessary sensitive information or information about another person without a valid reason.

We use support material to address the request and administer our service as explained in the privacy policy. Sending us a private message does not, by itself, authorise us to publish it as a customer testimonial. We will not present invented feedback as genuine customer experience.

You remain responsible for unlawful content you knowingly submit, subject to applicable law. We do not require a broad consumer indemnity for ordinary, lawful use of the shop.

8. External links and third-party tools

The site may link to delivery tracking, payment services, maps or other third-party websites. These services operate under their own terms and privacy information. A link helps you access the service and does not mean we control everything on the destination website.

Shopify provides the platform on which our store operates. Shopify is not the seller of the goods offered by Swisseria. Questions about your purchase should be directed to our support team using the contact details below.

9. Availability and maintenance

We may maintain or update the website and its features. Access may occasionally be interrupted by maintenance, technical problems or events outside reasonable control. If a disruption affects an existing order, contact support through the available email or WhatsApp channel.

We may change or discontinue a website feature where appropriate, but doing so does not cancel our obligations concerning accepted orders, refunds or statutory rights. A website interruption is not an automatic reason to refuse a valid claim.

10. Privacy and cookies

Our privacy policy explains how we use information supplied by you, generated through your interactions and shared by service providers. It also explains privacy rights and contact options.

Essential site functions, optional analytics and advertising technologies have different purposes. Where consent is required for optional technologies, you can give or withhold it through the available privacy controls. You may also manage cookies through your browser, although blocking essential storage can affect basket or checkout functions.

11. Liability and consumer protection

We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Your statutory rights concerning goods, cancellations, refunds and personal information remain unaffected.

Where we breach these terms, liability is determined under applicable law, including the rules on foreseeable loss and reasonable care. We do not use a general “as is” statement to remove obligations arising from a consumer purchase.

12. Changes, complaints and applicable law

We may update these terms for future use of the website, for example when services or legal requirements change. The date above identifies this version. Purchase rights are governed by the terms applicable to the relevant order, rather than being reduced retrospectively by a later website update.

Raise questions or complaints with support and include enough detail for us to investigate. These terms are governed by the law of England and Wales, while preserving mandatory consumer protections and court rights that apply where you live, including in Scotland and Northern Ireland. An unenforceable provision does not invalidate the remaining lawful terms.

Related policies and information

Contact

Brand Name: Swisseria
Legal Operator: Maceo Charpier Courty, trading as Agence Charpier Courty Maceo
Business Address: 3 B rue Castérès, 92110 Clichy, France
SIRET: 92397180800012
Email: support@swisseria.com
WhatsApp: +44 7458 107184 (messages only)
Support: Monday to Sunday, 9:00 am–4:00 pm, GMT/BST (UK time). We aim to reply within 24 hours.
Website: swisseria.com